Good reviews can make or break a growing business. It’s often the first thing that people see when they search for you online!
Studies indicate that 72% of consumers trust online reviews as much as recommendations from friends and family and 80% claim to have reversed a purchasing decision based on negative reviews.
Unfortunately, studies also show that happy customers are less likely to leave reviews, as they often find the process too tedious, forget to write a review, or feel that they don’t have time.
So how do you solicit great reviews, and keep your business going strong? Let Markit Media help you with Review Management Services! Our team will create a custom Review Landing Page for your business that connects directly to top review sites, including Google, Yelp, Foursquare and any other industry-specific sites that you may choose to include.
Clients can easily be directed to your Review Landing Page via QR Codes, custom email signatures, embedded website buttons and more; making it much easier to request reviews from happy customers. All of these features are included in your subscription and can easily be modified to reflect your company’s brand and any unique business needs.
Should a customer indicate that they had a less-than stellar experience, your Review Landing Page will provide them with an opportunity to communicate their concerns with you directly, prior to posting a negative review. Addressing concerns can turn a poor experience into a great one, benefiting both you and your valued clients!
Managing reviews is a smart, cost effective way to grow your business, improve Search Engine Optimization and stand out from your competitors. Talk to one of our team members today to get started on making a positive impression that lasts.
Source: Anderson, M. “Local Consumer Review Survey.” 2012; Available from: http://searchengineland.com/study-72-of-consumers-trust-online-reviews-as-much-as-personal-recommendations-114152.
Source: “Online Influence Trend Tracker.” Cone Communications, 2011; Available from: http://www.conecomm.com/2011coneonlineinfluencetrendtracker.
Source: American Express® Global Customer Service Barometer. 2012; Available from: http://about.americanexpress.com/news/pr/2012/gcsb.aspx.
Source: “Local business reviews are the digital version of word-of-mouth advertising.” Local Viewpoints, 2013; Available from: https://local.viewpoints.com/customer-feedback-stats.
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Markit Media Provides Service to These Valley Cities:
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